Online Support

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Online Support

You will help us to prepare our phone intervention by detailing precisely your problem and by filling in all the relevant parts of this questionnary.

Customer

Company:

Mr Mrs Miss

* Name:

Function:

* E-mail:

* Tel:

Fax:

* Country:

Computer

* Complet Name

ex: IBM Think Pad 600 CD

* Operating System:

ex: WIN 95 950 B, WIN NT4 SP3, Mac OS 8.5

Modem

Other:

Serial Number:

Version:

To get these information, send the following commands to the modem using an emulated terminal (ex: Terminal Windows):

ati:

ati3:

ati7:

at+gmm:

at*i:

Connection *

Phone line (PSTN)

ISDN line

GSM (handset):

LAN Interface (Ethernet)

Software

Software used:

Version:

Driver Version:

TECHxxxx

(TECH number indicated on the CD-Rom)

Encountered Problem(s)

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